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The cranky user: Bad design can be so taxing
By Peter Seebach - 2005-08-18 Page:  1 2 3

The bottom line

The IRS provides examples of form design techniques which are familiar to a huge audience. Its forms are used year after year by a very large number of people. Some are so enamored of these forms as to fill them out on the behalf of other people! It has proposed solutions to common form design problems which range from radical innovation to mere gradual improvement and accretion, but one thing stays constant: A majority of American citizens eagerly track the development of the forms the IRS maintains.

Learning lessons from other organizations offers Web designers a unique opportunity to pursue a user experience unlike any most people have ever considered and reap the rewards of such a policy almost immediately. What are you waiting for?

This week's action item: Fill out some IRS forms. Compare that user experience to using traditional Web-based forms. How would you rate them?

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Page:  1 2 3 Next Page: Don't overlook the obvious when you plan your Web forms -- don't reinvent the wheel

First published by IBM developerWorks


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